If you would like to talk directly to EXPANSYS USA or would
like to place an order over the phone, please call 1.309.834.0323,
lines are open 8:00am to 5:00pm Central, Mon-Fri.
1.1 Your credit card will not be charged until the day
we ship your goods.
1.2 Where an incorrect address has been given to EXPANSYS USA
with the order we reserve the right to charge for any extra
carriage costs incurred.
1.3 For a full schedule of delivery prices click here.
1.4 All items are subject to stock availability.
2.0 Returns and Warranty Information
2.1 For help setting up your merchandise or installing software please
contact the technical support department of the manufacturer, or visit
our technical forum.
2.2 EXPANSYS USA must test all returned products before we can issue a
refund or exchange any products. This is necessary so we are able to file
claims on defective or damaged goods with the manufacturer or the shipping
2.3 If your goods arrive defective or in a damaged state, email email@example.com
with your order number and a brief explanation of the situation. You will
be emailed the steps for completing the exchange. Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time. You have 15 days to
report defective goods. After 15 days, you MUST contact the manufacturer
to redeem your warranty, please do not contact EXPANSYS USA.
2.4 If you are shipped an overage/shortage or incorrect goods in comparison
to your invoice, EXPANSYS will pay the shipping costs to fix the error.
Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time. Email
the order number and a brief explanation of
the situation. You will be emailed further instructions.
2.5 If the goods are NOT defective and you wish to return them you have
15 days from when the package arrives to return the goods for a refund
between 75% and 100% depending on the condition of the returned items.
You will need to email firstname.lastname@example.org
with a brief explanation
of the situation. A refund will be provided within 30 days after the merchandise
is received at our warehouse. You will not be refunded the delivery costs.
Any returned software that has been opened will be charged a 25% restocking
2.6 Please note that "B-Stock" items are NOT new and are sold on a strict "first-come, first served" basis. Customer has 3 days from the date of delivery to notify EXPANSYS of a defective or incorrectly described item. B-Stock items may NOT be returned for any reason other than defect or incorrect descriptions on the EXPANSYS-usa website.
2.7 Returned goods remain the customers property and responsibility until EXPANSYS signs acceptance of the return shipment. We strongly advise customers to use secure, signed for service for returns.
2.8 If you do not receive an email response within 2 business days, you
can email email@example.com or call
1.309.834.0323 to report your case.
3.0 Sales Tax
3.1 Sales tax includes GST, PST, brokerage fees, duties and other import fees. We pay these charges to the Canadian government to allow our customers to receive a clean delivery.
3.2 If desired, the customer can pay for the import fees themselves upon receipt of their package. In order to do this the customer will need to contact our call center when placing the order.
3.3 For all countries outside of the EU, for example USA,
Switzerland or Taiwan - no VAT is charged.
3.4 Our VAT registration number is UK 725 8948 87.
3.5 Our office is located in Illinois, we are obliged to charge sales tax for orders within this state.
3.6 Many countries charge duty and or taxes on goods at the point of import, these will normally be collected by the courier used to deliver the goods - this is a charge levied by your government not by EXPANSYS and we have no control over it. THE CUSTOMER IS RESPONSIBLE FOR ALL OF THESE ADDITIONAL COSTS.
4.1 We do collect the information given at the time of
your order. This information is not disclosed to any third
party and is collected by EXPANSYS Limited.
4.2 We do not email customers except in connection with
your order, you will receive no newsletters, special offers
or other spam. From time to time your address details may
be used for postal marketing.
4.3 We aim to offer a top quality service at the best price
possible, to do this we need to reserve the right to change
the above policies at any time.
4.4 All information is collected lawfully and in accordance
with the Data Protection Act 1998
4.5 If you wish to opt out of any postal marketing please
email your details to firstname.lastname@example.org
4.6 We can provide a full schedule of all information collected
on an individual for a fee of £10.00, we will require significant
proof of identification. In accordance with the Data Protection
Act 1998 the information will be provided within 40 days
of required level of identification.
4.7 If you have any questions about information privacy
at EXPANSYS please contact email@example.com
5.1 On order processing pages we use a certificate from Equifax which will be valid until 4th October 2007.
5.2 If you have any questions about security at EXPANSYS
please contact firstname.lastname@example.org
5.3 We will take all reasonable precautions to keep the
details of your order and payment secure, but, unless we
are negligent, we cannot be held liable for any losses caused
as a result of unauthorised access to information provided
6.1 While we make every attempt to ensure the prices on our website
are as accurate as possible, we reserve the right to change
a price in exceptional circumstances. If a price is corrected
due to exceptional circumstances, customers will be informed
of the change before payment is processed and offered the
opportunity to cancel the order.
6.2 If an order is placed for an item with an erroneous
price, and the erroneous price is less than the cost price
of the item, we reserve the right to offer to process the
order at cost price or the the opportunity for the customer
to cancel the order.
6.3 Prices on orders for out-of-stock or pre-release items
are valid for one week after the order is placed. If the
price changes when stock becomes available customers will
be informed of the change before payment is processed and
offered the opportunity to cancel the order.
6.4 EXPANSYS will honor requests for credits on price drops that
occur within 5 working days of the original invoice date. Price
drops beyond this date will not be matched. Price protection may not be applied to clearance, b-stock, discontinued, or open-box items.
7.0 Business Customers
7.1 If you are a business or if the goods are used wholly
or in part for business purposes, we shall not be liable
to you for any business loss including loss of profits,
(whether direct or indirect) data, revenue, goodwill, or
incidental, or consequential loss that you may suffer as
a result of the purchase of goods from us. Any other liability
shall be limited to the price paid for the goods.
7.2 If you have a credit account with us payment is due
30 days after the date of our invoice and we may charge
interest for late payment calculated daily at 4% above Royal
Bank of Scotland base rate both before and after judgment.
8.1 We reserve the right to decline any order for any reason.
The above policies are part of our commitment to high
quality service. They do not affect your statutory rights
as a consumer.